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Machinery Manufacturers
Extend your ERP Service with web-based functionality for field service support allowing your customers and business partners to initiate service requests, monitor support status, and utilize knowledge repositories to solve their problems.
When your customers have problems, they want excellent service immediately. Typically, they communicate with your call-center via telephone. Now with the web-based self-service application eService, you can enable your customers to log their problems, initiate service requests, and monitor its status at any time over the Internet. Giving your customers this amount of control significantly improves the level of service you offer.
This web-based eService application allows your customers to:
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Log service requests (quality or service requests/ complaints)
that will create calls in the back office that can be routed to
the appropriate support group or dispatched to a field service
engineer.
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Look up status of existing service requests.
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Troubleshoot with a diagnostic tool that helps customers find
the source and best solution for their problem.
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Search a database of frequently asked questions per question category,
product, using key-word search or a combination of the above. They
can also log new questions that can be handled by support engineers
using a workflow process, and if required added to the database.
- Analysing
the breakdown and spares consumption history.
- Online
integration with B2B payment gateway.
eService also Improves communication with your field service engineers on customer
sites by enabling them to exchange field service related data, like
used time and materials, over the Internet with your back-office applications.
The Field Service Engineer (FSE) can download service order information to a mobile or stationary computing device. This reduces the time for processing service reports in your back-office, resulting in quick action.
Spare Part sales
We specialize in developing creative and dynamic database driven online
solutions for businesses and organizations. Custom building eCommerce technologies
for international print catalogues, creating dynamic publishing engines
for web-based subscription services, engineering digital delivery of software,
developing engaging user interfaces, and more. Catalog publishing system
simplifies the entire process of publishing a catalog, providing an end-to-end
link all the way from a single data source, through automated design and
layout, to final printed and electronic output.
For more information about how YnFx - YarnsandFibers can help your enterprise meet
the technological demands of an eMarketplace cost-effectively and fast,
contact support@yarnsandfibers.com
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