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eIS
(eMarketplace Integration Solution)
The future corporations will be highly integrated. Companies' main function is to buy and sell. Therefore the need for Supply Chain management, Enterprise Resource Planning, and Customer Relationship Management to all be integrated on to the eMarketplace.
eIS (short for eMarketplace Integration Solution) is designed to integrate with any legacy system running at the client's end. It will help companies derive the maximum out of their ERP, SCM, CRM processes.
eIS will help your company collaborate and succeed in the new digital economy - regardless of the legacy environment. It is a complete solution to let business do what they need to do most effectively ie. buy and sell. The client can control the desired level of transparency. The processes are:
eSales: Offers a complete business-to-business web selling system that allows customers and prospects to browse, interact, configure, order, pay, and monitor delivery status.
eSales lets you sell your products to business partners over the Internet, enabling a complete business-to-business, unassisted selling process. Set eSales up as a stand-alone application or integrate it to your backend system to provide additional benefits, such as automatic processing of the customer web-order, or calculation of special pricing.
YnFx - YarnsandFibers' eSales solution delivers product information to customers and channel partners through multi-media catalogues. For complex product sales customers can configure their product specifications themselves before buying.
Self-service lookups are available to show order history, status and product availability. eSales also features a complete set of administrative tools to manage security, user personalization and catalogue content. Customers have access 7 days a week 24-hours a day to negotiated pricing, inventory availability, accurate order estimates, order placement and tracking.
Most of all dynamic transactional mechanisms such as Auctions can be deployed to realise the true market value.
eProcurement: Streamlines the indirect procurement operation within your company, shortens cycle times and reduces costs. Again dynamic transactional mechanisms such Reverse Auction make the process time and cost effective.
eProcurement is a web-based, self-service procurement solution for indirect purchasing from selected suppliers. With YnFx - YarnsandFibers' eProcurement, companies can delegate routine purchases to their employees or individual requisitioners within their company and refocus their procurement professionals on more strategic activities like supplier selection and negotiations.
eProcurement automates the procurement process within your company, and offers:
- Electronic catalogue with contracted prices and content management
- Delegation of requisitioning to user departments
- Streamlined ordering and payment process
- Integration with back-end ERP systems
- Purchasing analysis integration option.
Automate and simplify the procurement process to cut costs, shorten cycles and improve productivity.
eCommunity: Allows you to communicate and interact online with your business partners to improve productivity, enhance communications, and reduce the overall cost of doing business.
Up to 70 percent of a typical supplier base have not yet implemented traditional EDI and still rely on telephone, fax and mail to communicate with their business partners. Web technologies offer new alternatives to EDI for business document exchange. eCommunity provides a personalized web site for business partners to interact around business documents and access real-time web reports to better synchronize supply chain activities. eCollaboration raises information visibility to speed cycle times, improve accuracy and reduce the overall cost of doing business.
Documents like purchase orders, forecasts and shipping notices published from your ERP system can be stored in a document repository. The system notifies suppliers, customers or distributors by email and directs them to a secure web site to view, approve or import the documents into their back-end systems. For complex issues, business partners can initiate real-time interaction using Microsoft NetMeeting. Self-service lookups provide access to supplier information, purchase orders and current status, purchase order history and current balance and payment history.
eService: Extends your ERP Service with web-based functionality for field service support allowing your customers and business partners to initiate service requests, monitor support status, and utilize knowledge repositories to solve their problems.
When your customers have problems, they want excellent service immediately. Typically, they communicate with your call-center via telephone. Now with the web-based self-service application eService, you can enable your customers to log their problems, initiate service requests, and monitor its status at any time over the Internet. Giving your customers this amount of control significantly improves the level of service you offer.
This web-based eService application allows your customers to:
- Log service requests (quality or service requests/ complaints) that will create calls in the back office that can be routed to the appropriate support group or dispatched to a field service engineer.
- Look up status of existing service requests.
- Troubleshoot with a diagnostic tool that helps customers find the source and best solution for their problem.
- Search a database of frequently asked questions per question category, product, using key-word search or a combination of the above. They can also log new questions that can be handled by support engineers using a workflow process, and if required added to the database.
eService also Improves communication with your field service engineers on customer sites by enabling them to exchange field service related data, like used time and materials, over the Internet with your back-office applications.
The Field Service Engineer (FSE) can download service order information to a mobile or stationary computing device. This reduces the time for processing service reports in your back-office, resulting in quick action.
For more information about how YnFx - YarnsandFibers can help your enterprise meet
the technological demands of an eMarketplace cost-effectively and fast,
contact support@yarnsandfibers.com
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